Avoid 1and1 hosting!!!

HOSTING
by ohbrother - 3/15/06 11:33 PM In reply to: Who do you recommend MindPlay? by hawleywood

i host a few hundred of my own domains, and do reseller hosting, and have tried numerous hosts for such. i've ended up with ourinternet.us for past 2.5 years.
excellent plans, very good quality.
1and1 ABSOLUTELY sux. u will regret using them. GUARANTEED.



Avoid 1 and 1
by zinuke - 5/20/08 6:33 PM In reply to: HOSTING by ohbrother

We have been using it for 3 years and one day our site is not accessible. We call support then they said server is down. OK it can be happen. How long of down time can you accept?
Maybe an hour? It happened a 36 hours ago and it is still down. I called number of times. The only I heard is "Sorry we are working on it" which is a script to be told to say. what kind of problem can let them abandon client's the most interests? Beware of their horriable support and if you need reliable service. Avoid 1 and 1.




Hi yall,

Yeah, 1&1 is awful. I am technically adept but have never written HTML and don't want to. I liked the low prices and the templates, but nothing worked. Got no info from the FAQs and tech support confirmed the dysfunctionality of the Web Creator software. Just sent letter to cancel immediately. It's either refund or chargeback but I will get my money.

Tell everyone that 1&1 absolutely blows. Giving totalchoice a try.

B



1&1 is an absolute nightmare to deal with!!!!!!
by ej311 - 1/10/06 12:42 PM In reply to: Avoid 1&1 hosting service by reviwer123

I made the unfortunate mistake of becoming a 1&1 customer. Until I became a customer, I had perfect credit, that is before my 1&1 credit card expired. The email address I gave changed during my subscription, so of course I did not receive the promised reminders. Rather than canceling my subscription due to the expired card, they automatically renewed it and sent my information to a collection agency within 2 weeks of the payment due date. No phone call, no snail letter, nothing…

Immediately after receiving the letter from the collection agency, I called 1&1, paid the debt, and closed my account. Did they bother to tell the collection agency this? NO WAY! I recently preformed a credit check; the only tick on my account is from NCO FIN/99 which states that I’m “Seriously Overdue” for 3+ months. After waiting on hold for 30 minutes, the so called customer service agent promised to email me a note stating that my account is in good standing within 10 minutes of hanging up so that I can attempt to repair my credit. It’s been hours, and still no note.

Avoid them at all costs! They have no idea what customer service is or how to do it! They are an absolute nightmare to deal with!!!!!!



Poor support ? that a joke ?
by Toltecian - 1/11/06 10:06 PM In reply to: Avoid 1&1 hosting service by reviwer123

When a company doesn't respond to the customers, saying it 'has poor support' is a compliment. It should have been 'no customer support.'

And that's my experience with www.1and1.com.

Last November I ordered their hosting plan. The first thing I tried was to setup FTP accounts for my family. To my total surprise, I can't assign user names at my will! Every ftp name I set, 1and1 automatically prefixed it with a long weirdo number. For example, ''john'' would become ''u31312068-john''. In order to login a user needs to remember all this stupid long number that is meaningless to him.

I don't know what people think about it but to me it's not acceptable. I sent an email to support@1and1.com right away to complain and ask if there's any way to get rid of that junk.

More than 1.5 months past yet I got absolutely no response from them. Several days ago I got 2 emails from them, at first I thought finally they realized that there is a paid customer who needs help. But hell no! Those emails were their advertisement and survay, bragging about how good their services are !! How ironic to see the email started with ''As a valued 1&1 customer, your opinions are important to us'' ! Oh, yea ...

I have been using www.icdsoft.com for 3 years. They have an amazingly quick response to customers' question s -- all requests are answered in one hour. In my 3-year experience I asked many questions yet never once had one left unanswered for more than a hour. Yesterday I just asked a question and in 40 minutes I had exchanged 4 emails with them (2 from each side).

I also checked out www.bluehost.com that I might consider ordering. Same, exchanging 4 emails in one hour.

With the efficiency like this around, the so-called support from 1and1 is really a joke.

I wish I had never tried their offer. Now, after reading the comments in this thread, I am wondering where my 'get-my-money-back' journey will lead me to. As for those who are willing to pay 1and1 and 'do their quality assurance' for them, I would say: may God be with you.


1and1 internet dedicated server hosting
by scottuk2 - 1/7/08 2:00 AM In reply to: Poor support ? that a joke ? by Toltecian

This is a warning to anyone considering using 1and1 for dedicated server hosting.

We signed up for two servers with 1and1 , and we were working on the assumption that 1and1 support is almost non existant (Which is very true).

We are Microsoft Gold Partners , and have extensive OS and hardware experience.

I signed up on the basis we would not need 1and1 support for anything other than a physical hardware fault.

When we had a physical hardware fault it took 1and1 3 days ! to replace a stick of memory.

When the server came back the OS had somehow been corrupted.

The 1and1 windows recovery system didnt work (1and1 suggested we use a linux emergency recovery) , but as we have no linux experience this was about as much use as a chocolate teapot.

The Serial console access , also didn't allow us to press f8 for DS restore mode or safe mode (from which we could have recovered the OS).
(essentially rendering the serial console access useless).


So all the "safety features" 1and1 offered didnt work correctly , essentially leaving us with one option and that was to do a clean install of the OS , (Which fortunately does work from 1and1 control panel).

we now have a day or so's work to recover the server just because the 1and1 service is so bad. so all in all 3 days + downtime for our customers.

My complaint to 1and1 customer support was never answered (2 months+)
There is no online ticket system to track issues.
If you leave an issue with 1and1 support they will not resolve the problem.
If you call regularily to get problems resolved you might as well be speaking with a monkey , as you would get a similar response.

AVOID AT ALL COSTS , YES THEY ARE CHEAP BUT you will pay for it in customer dissatisfaction (Unless this server is going to be used for something completely non critical - ie you can wait up to 1 week for it to be fixed , and you have the time to rebuild the server whenever there is an OS issue.

(I did research before signing up , and thought that due to our technical skills and experience we could ignore the support issues with 1and1 but this was not the case as there are times when hands on server access is needed (especially when most of the 1and1 tools offered for server recovery do not work).



Same experience in Germany
by DonMisky - 1/19/06 7:05 AM In reply to: Avoid 1&1 hosting service by reviwer123

I had ordered a web-space with 1&1 in Germany for a period of six months. After six months, when i expected that the service will be terminated, 1&1 extended it on my behalf and charged for the next six months.
After I was able to track down hidden telephone numbers, and could talk to one of 1&1 employee, she said, if you dont cancel, the service is charged automatically for the next six months. On my request that I had no such knowledge and that I have not really used this service during the last six months, and would not use during the next six months and that the six-month's period has just ended, she agreed to cancel my service and return the money 1&1 had drawn from my bank account.
Three months have passed, and 1&1 has not returned the money. After many calls and many emails, I get the same answer. "your contract period is not over yet and the money cannot be returned!". Interesting to note that that they did cancel my service after I talked to 1&1 representative -- since than, my web-space is not there, BUT I MUST PAY! Not sure, if the contract will expire even afer second period is over. My advice is STAY AWAY FROM 1&1.